Return Policy

Welcome to Royal Graphic Studio, where your satisfaction is our top priority.
To ensure a seamless shopping experience, we've created a comprehensive return policy that prioritizes your convenience while upholding fair guidelines.

Please take a moment to familiarize yourself with our return process outlined below:


General Rules:


●    Eligibility Criteria: Only uninstalled, unused products in their original packaging, including the box and any pallet, are subject to this return policy. If the original packaging, including the box, is unavailable, the return will not be eligible.


●    Damaged Products: In the event of receiving a damaged order due to shipping courier, clear photos of the damaged box and art should be taken upon delivery. Damages must be reported within 24 hours of delivery for prompt resolution.


Starting a Return:


1. Contact Us: If you wish to initiate the process, please reach out to our team promptly. You can contact us via email at support@royalgraphicstudio.com or call us at (504) 679-3230 during our business hours (Mon-Fri, 9:00 AM - 6:00 PM CST).

2. Provide Details: When contacting us, please provide your Order Number and details about the item(s). This information helps us locate your order quickly and efficiently process your request.

3. Since all shipments of art are final Royal Graphic Studio request that you email us at support@royalgraphicstudio.com with photos of the damage, photos of the art torn up, and we will ship another to you on us.

4. Next Option: You can get on a live face-to-face call with the artist, dispose of the damaged art for them to verify, and once that is complete our team can start next steps in replacing your order free of charge. Book this option via phone at (504) 679-3230 or email us at support@royalgraphicstudio.com.

We strive to make this process as hassle-free as possible for our customers. If you have any questions or need assistance at any step of the process, please don't hesitate to reach out to our Customer Experience team. We're here to help!


Changing Shipping Address Instructions:


If a customer needs to change the shipping address for their order, they should follow these steps:


1. Contact Us Immediately: As soon as the need to change the shipping address arises, the customer should reach out to our Customer Experience team promptly. They can contact us via email at support@royalgraphicstudio.com, call us at (504) 679-3230 during our business hours (Mon-Fri, 9:00 AM - 6:00 PM CST), or use our live chat feature on our website during the same hours.


2. Provide Order Information: The customer should provide their Order Number and explain the need to change the shipping address. This information helps us locate their order quickly and efficiently.


3. Confirm Availability: Our Customer Experience team will check the status of the order and confirm if it's still possible to change the shipping address. Depending on the order's processing status and carrier arrangements, changes may or may not be feasible.


4. Update Shipping Address: If the order is still eligible for a shipping address change, the customer will need to provide the new shipping address details. This includes the recipient's name, street address, city, state, zip code, and any additional relevant information.


5. Confirmation: Once the new shipping address is provided, our team will update the order with the revised information and confirm the changes with the customer. It's essential for the customer to review the updated details to ensure accuracy.


6. Shipping Address Change Fee: Please note that depending on the order's processing stage and carrier policies, a shipping address change fee may apply. Our Customer Experience team will provide information about any applicable fees during the address change process.


7. Follow-Up: After the shipping address is successfully updated, the customer should keep an eye on their order's tracking information to ensure it reaches the correct destination. If there are any concerns or issues with the updated address, the customer should contact us immediately for further assistance.


We understand that circumstances may arise requiring a change in shipping address, and we're here to assist our customers throughout the process. Our goal is to ensure a smooth and satisfactory shopping experience for every customer at [Your Store Name].


Frequently Asked Questions (FAQ)


Can I change my address? If you need to change the shipping address for your order, please contact us within 24 hours of placing your order at support@royalgraphicstudio.com.

Can I cancel my order? If you change your mind before you receive your order, we can accept cancellations at any time before the order has been dispatched. Please refer to our refund policy if an order has already been dispatched.

Do I have to pay for replacement of order that was damaged in shipping? Replacement of damaged order due to courier if free of charge. You must contact us via phone or email to send us photos of the damaged packaging and product, send clear photos of the product being disposed of, or complete the process live via face time.

Thank you for reviewing our return policy at Royal Graphic Studio. If you have any further questions or need assistance, our dedicated customer service team is here to help. Your trust and satisfaction are of utmost importance to us, and we look forward to continuing to serve you with quality products and excellent service.

Happy shopping from all of us at Royal Graphic Studio!

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