Refund & Return Policy
At Royal Graphic Studio, your satisfaction is our top priority. Because each piece of art is made-to-order and handled with care, we’ve designed our return policy to ensure a smooth and fair experience for all customers.
Returns & Exchanges
All sales are considered final. We do not accept returns or exchanges for non-damaged items due to the custom and limited nature of our canvas artwork.
However, if your item arrives damaged or defective, we will gladly provide a replacement at no cost to you.
Damaged Orders
If your artwork arrives damaged due to shipping, please follow these steps within 24 hours of delivery:
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Take Clear Photos: Include images of the damaged item and the packaging.
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Contact Us Promptly:
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Phone: (504) 679-3230 (Mon–Fri, 9:00 AM – 6:00 PM CST)
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Disposal Instructions: In some cases, we may request that you responsibly dispose of the item after replacement approval. Visual confirmation (e.g., photos or video) may be required to verify disposal and avoid reshipment issues.
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Optional Verification: You may also schedule a live video call with the artist for a face-to-face verification and guided disposal process. Book this by phone or email.
Once verified, we’ll ship a replacement at no charge.
Refund Policy
In most cases, we offer replacements for damaged or defective items rather than refunds.
If a refund is necessary, it will be:
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Issued to the original payment method
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Processed within 5–10 business days after approval
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Confirmed via email once initiated
Order Cancellations
If you change your mind, you may cancel your order before it is shipped.
Please email us at support@royalgraphicstudio.com within 24 hours of placing your order. Once an order has been dispatched, cancellations are no longer possible.
Address Changes
Need to change your shipping address?
Contact us within 24 hours of your order, and we’ll do our best to accommodate you. Address changes requested after shipment may incur carrier fees.
If you have any questions, reach out to our Customer Experience Team — we’re always here to help and make things right.